Sprocket Hub

Thanks for shopping at NEWGEN Motorsport! If you are not entirely satisfied with your purchase, we're here to help.

Returns:

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Domestic Shipping Policy:

Shipment processing time

All orders are processed within 5 business days.

Shipments can be packaged, but not sent on weekends or holidays. If we are experiencing a high volume of orders delays may occur. Due to the nature of international imports some unexpected delays may occur that are out of our control. We will do our best to comminucate the situation and our plan as the events unfold.

 

Shipping Rates & Delivery Estimates:

Shipment price and delivery times will be dependent upon order size and weight. In most cases this will be calculated at checkout. If this is not possible we will contact you to arrange shipping and delivery in a timely manner.

*See above disclaimer concerning potential shipping delays!

 

Shipment Confirmation & Order Tracking:

You will receive perodic shipping updates throughout the shipping process via email. You will receive a tracking number as soon as your order ships.

 

Damages:

NEWGEN Motorsport is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

International Shipping Policy:

We ship worldwide. Depending on order size and location we will use our trusted network of couriers to ensure you get the best price and quickest service.